Frequently Asked Questions

1. What is American Legion Travel?
2. How do I use this program?
3. Who is eligible to use it?
4. I need more information…how do I find it?
5. Who should I contact if I need help with a reservation?
6. Do I need to sign up for anything?
7. What kinds of services will I receive?
8. Are there any hidden costs?
9. Can I travel domestically and internationally?
10. How can I receive news and updates?
11. How do I know I won’t be “spammed”?
12. Why do I have multiple usernames and passwords throughout the site?
13. Who or what is “JourneyPad”?

1. What is American Legion Travel?
   American Legion Travel is the official travel service for the American Legion; a unique partnership between the American Legion and JourneyPad (formerly nuTravel, Inc.), designed to provide American Legion members and their friends and families with exclusive online and offline (live travel agents) leisure travel benefits.
2. How do I use this program?
   This service provides you with the magnificent opportunity to get the best travel discounts out there for airfare, hotel, car rental, cruises, and vacation packages when you book through American Legion Travel online or on the phone. This service has a lowest price guarantee!!
3. Who is eligible to use it?
   The program is designed for American Legion members, their families and friends. However, it is 100% available for anyone who is looking for a unique travel benefit while supporting American military, veterans and families.
4. I need more information…how do I find it?
   You can easily contact us here, either online or by phone.
5. Who should I contact if I need help with a reservation?
   • To reach a Reservation Specialist, please call 1-800-676-1004
   • To reach a Cruise Agent, please call 1-800-881-7442. Our cruise support agents are available Monday through Friday, 5 AM-9 PM Pacific Time; and Saturday and Sunday, 5 AM-5 PM Pacific Time
   • If you prefer to speak with a General Customer Support Representative, we’re available 24 hours a day, seven days a week. Call us at 1- 866-275-9726.
   • For Club Med Reservations and Inquiries, as well as business/service related issues, please call 1-914-848-4566 x10.
6. Do I need to sign up for anything?
   Absolutely not! This program is entirely free and voluntary. However, if you are interested in becoming a member of The American Legion, please visit www.legion.org for details.
7. What kinds of services will I receive?
   American Legion Travel provides members with travel benefits that include airfare, hotel, car rental, activities, vacation packages and cruises. In addition, by being part of the American legion travel community you are entitled to having access to our online network community and meet other members online, share your travel experiences, vacation photos and many other exciting events online.
8. Are there any hidden costs?
   Absolutely not. There are no additional fees or costs associated with being a member using this site. What is even better is that for every booking through American Legion Travel, the American Legion receives a portion of profits to be used to generate income for other member benefit programs. This allows you, the member, to support your own membership every time you travel, further enhancing the programs that you enjoy as an American Legion member!
9. Can I travel domestically and internationally?
   Yes, this service includes travel anywhere in the world.
10. How can I receive news and updates?
    You can sign up for our email newsletter as well as subscribe to one of our RSS feeds.
11. How do I know I won’t be “spammed”?
    Do not worry, you’re information is secure and will never be sold or distributed (no spam!) We are equipped with the tightest internet security standards to ensure your data remains secure.
12. Why do I have multiple usernames and passwords throughout the site?
    At American Legion Travel, we take our members’ online security extremely serious. That is why we have built our information structure on multiple databases with secure redundancy to ensure the privacy and security of member data.

    The American Legion Travel site is mainly comprised of three modules: the Community, the Forums and the Travel Booking modules. Each module contains its own separate, secure database structure in order to prevent data “leakage” or malicious attacks against members’ information. What does this mean? Well, it basically means that your profiles’ information, whether it be for the Community or the Forums or the Travel Booking modules, are kept separate from one another so that they remains secure, while allowing the entire system itself to be both scalable (able to “grow” and upgrade) and dynamic. For instance, if one module of the site was being maintained or upgraded, you would not lose access to the other two. This is highly unlike some other online services that not only mesh their members’ data together, creating an insecure user interface, but also sell member data to third-parties while inadvertently allowing malicious attackers access to their members’ entire profile system.

    Now, you may choose to “synchronize” your profiles by giving them all the same username and password combinations, or keep them entirely separate. That decision is up to you! But remember, your data will always remain secure with us.

13. Who or what is “JourneyPad”?
    JourneyPad (formerly nuTravel, Inc.) is an affinity travel network provider; providing everyone with travel benefits, a networking community, daily news updates, travel discounts and deals, and much more! For more information, visit www.journeypad.com.